At Wardrobe Story, we want every family to love their purchases of children’s fashion and home essentials. If you’re not completely satisfied, we’re happy to help with returns or exchanges within 15 days of receiving your order.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery. To be eligible for a return:

  • Items must be unused, in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Baby Essentials (including bottles and bath items)
  • Jewelry (for hygiene reasons)
  • Hair accessories that have been removed from packaging

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact us within 15 days of receiving your order by emailing [email protected] with your order number and details about the product you’d like to return or exchange.
  2. Wait for approval – Our customer service team will respond within 1-2 business days with return instructions.
  3. Package your return – Securely pack the item(s) in the original packaging with all tags attached.
  4. Ship your return – Send the package to our returns center at:
    Wardrobe Story Returns
    177 Buffalo Creek Road
    Nashville, US 37214

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected (typically within 3-5 business days after we receive it), we will process your refund or exchange:

  • Refunds will be issued to the original payment method
  • Exchanges will be shipped once the returned item is received

Refund Timing:

  • Credit/Debit Cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Return Request Template

To expedite your return request, you may use this template when emailing us:

Subject: Return Request – Order #[Your Order Number] Dear Wardrobe Story Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Item Name: – Reason for Return/Exchange: – Preferred Resolution: (Refund/Exchange for [Item Name & Size if applicable]) Please let me know the next steps. I’ve reviewed the return policy and confirm the item meets all return requirements. Thank you, [Your Full Name] [Your Email Address] [Your Contact Number]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damaged product and packaging. We’ll arrange for a replacement or refund and provide a prepaid return label if needed.

International Returns

For international customers (excluding some Asian and remote regions), return shipping costs are the customer’s responsibility. Please note that any customs fees or import taxes paid on the original order are non-refundable.

If you have any questions about our Returns & Exchanges policy, please don’t hesitate to contact our friendly customer service team at [email protected].

Thank you for shopping with Wardrobe Story – where family style meets thoughtful service.