Welcome to our FAQ page, where we answer your most common questions about shopping with Wardrobe Story. We’re committed to making your family’s style journey as effortless as possible.
About Wardrobe Story
What is Wardrobe Story?
Wardrobe Story is a thoughtfully curated destination for modern families seeking quality wardrobe essentials, children’s fashion, and beautiful home furnishings. Based in Nashville, we deliver globally (excluding some Asian and remote regions) with a focus on reliable service and sustainable practices.
Who is Wardrobe Story designed for?
Our collections cater to:
- Parents looking for organic cotton baby clothes and timeless kids’ fashion
- Families seeking coordinated wardrobe essentials
- Homeowners wanting beautifully designed furnishings with practical delivery
- Busy individuals who value quality, sustainability, and effortless style
Product Questions
What types of products do you offer?
Our carefully selected collections include:
- Baby & Kids: Clothing, essentials, accessories
- Apparel: Bottoms, dresses, hats, and hair accessories
- Home: Furnishings, interior essentials, kitchen items
- Accessories: Bags, jewelry, and more
How do you select your products?
Each item in our collection is chosen with care, focusing on quality materials, timeless design, and practical functionality for modern family life. We prioritize sustainable options that grow with your family’s needs.
Shipping & Delivery
Where do you ship?
We deliver worldwide from our Nashville home, excluding some Asian and remote regions. During checkout, you’ll be notified if we’re unable to ship to your location.
What are my shipping options?
Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
Free Shipping: On orders over $50 via EMS (15-25 business days after dispatch)
All orders typically process within 1-2 business days before dispatch.Free Shipping: On orders over $50 via EMS (15-25 business days after dispatch)
How can I track my order?
You’ll receive transparent tracking updates every step of the way. Tracking information is emailed once your order ships and can also be accessed through your account on our website.
Returns & Exchanges
What is your return policy?
We offer flexible returns within 15 days of delivery if items aren’t quite right. Please contact us at [email protected] to initiate a return.
How are items packaged for shipping?
Your items arrive in protective packaging that reflects our commitment to sustainability. We use recycled and recyclable materials whenever possible.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details on our servers.
Customer Service
How can I contact customer service?
Our Nashville-based team is happy to help! Email us at [email protected] for any questions about orders, products, or your shopping experience.
Remember: Every delivery from Wardrobe Story is more than just a package—it’s another chapter in your family’s style story. We’re honored to be part of your journey.